Shipping & FAQ
When will I receive my rug?
For our made-to-order rugs, each piece is woven specifically for you. Lead times vary depending on size and design complexity—please refer to the timeline listed on the product page for the most accurate estimate. We keep a very limited number of pieces in-stock. If you’ve chosen an in-stock piece, it will ship within 7–10 business days.
What are my shipping options in the US?
Shipping costs vary based on the size of your order and chosen shipping service. We ship all our made to order rugs directly from our workshop in India, to ensure product safety and delivery timeliness. For any questions, please contact us at hello@agnyaliving.com
What are my shipping options internationally?
International shipping is available for most countries during checkout, and pricing varies depending on the items in your cart. Please proceed to checkout to see if shipping is available in your area.
Duties and Taxes
For international orders, duties and taxes are set by your destination country and are the responsibility of the customer. Because these vary widely, we’re unable to estimate or cover them in advance.
How do I know when my order has shipped?
As soon as your order is ready to leave our hands, you’ll receive a shipping confirmation email with tracking details. From there, you can follow its journey all the way to your door.
Can I return my rug?
We offer a 24-hour grace period after your order is placed. Beyond that, all orders are final.
Each Agnya rug is made using natural materials and traditional processes, which means slight variations are part of the story, not flaws. You can expect up to ~5% variation in color, design, and size.
What if I have trouble with the product?
It is our hope that this never happens! Please reach out to us at hello@agnyaliving.com and we'll do our best to make it right.
If you’re deciding between sizes, colorways, or patterns, please reach out. We’re happy to guide you so you feel fully confident in your choice.